Service Policies

Order & Cancellation Policy

To maintain efficient scheduling:

Appointment Changes: Must be requested at least 3 hours in advance.
Cancellations: Require at least 24 hours’ notice by phone. Late cancellations may be subject to a service fee to offset missed service opportunities.

Subsequent Visit Policy

Although we aim to complete all work during the first visit, follow-ups may be needed:

Complex Diagnostics: Some repairs take more time or equipment.
Additional Issues: Sometimes new problems are identified after the initial fix.

Our first-visit success rate exceeds 98%.

Parts Return Policy

Customer Declines Repair: If you choose not to move forward, returnable parts will be removed to minimize your cost.
Non-Returnable Parts: Certain parts from premium manufacturers cannot be returned. In such cases, all associated charges will apply.

Communication Policy

You will receive timely updates during the repair process.
If extra work is required, we will seek your approval before continuing.

Customer Responsibilities

Notify us immediately if the same issue resurfaces.
Provide access to the appliance during scheduled service time.

Promotion & Discount Policy

Discounts cannot be combined or backdated.
Offers do not apply to taxes or parts.
No cash value.
TechVill Austin may modify or cancel promotions at any time.

Missed Visit / Wrong Address Policy

Missed Visit: If no access is provided within 15 minutes, the technician will leave and a $169 + tax fee will apply.
Wrong Address: If incorrect location details are provided, a service fee equal to the call cost may apply.

Service Time Flexibility

While we do our best to be on time, appliance repairs are unpredictable. Delays may result from:

Long or complex repairs before yours
Traffic, weather, or supply chain issues

Free Follow-Up Check-Up

We offer a free return visit under these conditions:

Within 3 months of original service
Same issue as previous repair
No misuse or external damage is involved

Pet Policy

For safety reasons, if a dog is not secured in a kennel or separate room during the visit, the appointment will be marked as a visit and charged accordingly.